Contact Islands 2018 to Explore Leadership with Customer Experience in a Digital World

PRESS RELEASE

Contact Islands 2018 to Explore Leadership with Customer Experience in a Digital World

CCAP opens registration for the biggest annual conference in the industry

Manila, Philippines —The Contact Center Association of the Philippines (CCAP)is getting geared up to mount the biggest and most awaited industry conference this year—the Contact Islands 2018.

After giving the industry a glimpse of ‘The Future of Customer Experience’ in 2017, the annual conference will further share insights this year on customer experience in a digital world.

With the theme ‘Leading with CX in a Digital World,’ Contact Islands 2018 aims to continue the progressive discussion about issues that matter the most to the business process outsourcing (BPO) industry and the call center sector. It will focus on the dynamics of empowered customers, hybrid workforce, the evolving jobs of the future, the new service delivery models, and much more.

Discussions will also explore effective and creative ways to further strengthen customer experience by making contact centers more responsive to emerging and changing requirements amid the new digital economy.

Plenary sessions will give way to feedback from actual customers, introduce participants to the Human + Machine delivery model, and identify soft and technical skills required to meet clients’ expectations. Track sessions will facilitate an exchange of ideas among the industry’s thought leaders and other experts—covering topics like new customer experience strategies, recruiting ‘agents of the future,’ and new measures to create and operationalize customer value.

Contact Islands 2018 is set on July 25-26, 2018 at Shangri-La’s Mactan Resort and Spa in Cebu. To register, visit www.ccap.ph

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Your best trip ever starts with TravelBook.ph's Destination: PH!

TRAVELBOOK.PH LAUNCHES FIRST TRAVEL FAIR ENTITLED DESTINATION: PH

By Hyacinth Uri

TravelBook.ph, one of the country's leading online travel agencies, will be having its first travel fair entitled "Destination: PH" from March 16 to 18, 2018, at the 4th Floor, Activity Center, Century City Mall in Makati. As part of TravelBook.ph's objective to promote the country's most beautiful destinations, this event will be an avenue for customers to get amazing and exciting offers from its hotel and tour partners as well as flight loyalty program partners. Lots of prizes and freebies will also be given away. 

Each event attendee will receive one (1) FREE admission ticket with numerous stubs that will entitle them to discounts on the following hotels when they book through TravelBook.ph: 40% off in Circle Inn Iloilo, Circle Inn Bacolod, Azalea Resorts and Residences Baguio, and Azalea Resorts and Residences Boracay; 30% off in The District Boracay; and PHP 1,000.00 off in all hotel partners for a minimum booking amount of PHP 4,000. In addition to these fabulous discounts at the event, over 100 hotels and tour activities from TravelBook.ph will also be on sale! 

Tourism industry professionals will also be gracing and conducting talks at the three-day event. Among these are Senior Tourism Operations Officer Ms. Azucena Pallugna from the Department of Tourism's (DOT) Office of the Undersecretary for Tourism Development; travel blogger Mr. Arjay Abellara of RJ D Explorer blog; illustrator, designer, travel blogger, and contributing writer for ABS-CBN and Travel Now magazine Ms. Sheena Gonzales; lifestyle and travel blogger Ms. Arnie Villanueva of Arnie Villanueva blog; and travel blogger Mr. Rogelio Gabiano, Jr. of the Pinoy Travel Freak blog. 

Actor and model Daniel Matsunaga will also be present in the event to share stories of his travel experiences and to participate in a meet-and-greet. Plus, Japanese comedy trio HPN3 from Its Showtime’s The Funny One will entertain the attendees with their hilarious skits. 

TravelBook.ph made it even more exciting as attendees will get a chance to win prizes from the following sponsors: Azalea Hotels and Residences Boracay, Midori Hotel and Casino, Subic Bay Yacht Club, Siglo Suites by Century Properties, The Dessert Museum, Enchanted Kingdom, Zoomanity Group, Inflatable Island, World Traveller Bags and Luggage, AirAsia BIG, GetGo, and Mabuhay Miles. Everyone will also be bringing home some cool freebies!
Interested attendees can pre-register for the event by visiting TravelBook.ph's event page for Destination: PH on Facebook and clicking the pre-registration link under the details section. Each visitor who pre-registers through this link automatically earns a raffle entry for a chance to win an overnight accommodation at Midori Clark Hotel and Casino in Pampanga or Subic Bay Yacht Club with breakfast for two!

Start your summer adventure with TravelBook.ph and have the best travel experience ever! See you there!

My Pet Hamsters

My Pet Hamsters

By: Zyanne Jaye Tadina

     I got my hamsters last November 2017 as a gift from my daddy & mommy because I got high grades in school.We started with just a pair, now we have 14, and we were amazed how fast they grow. We named them Lodi(girl) and Werpa (boy).
Let me share with you some of their pictures.

We take them everywhere we go, especially if we will sleep overnight at other places.

     It is so much fun to have them. In the morning when I wake up and if  I'm tired from school, I just look at them and I feel happy. Taking care of them is easy. You have to make sure their drinking water is always Filled and cleaned. Feed them twice a day, in the morning and in the evening. Also, check if their cage is clean. You must change the bedding (wood shavings) at least once a week.

     Surprisingly, December 30th just before new year, Lodi gave birth to six pups (baby hamsters). The pups are pinkish-red in color (doesn't have hair yet) and very fragile. We can't touch the pups yet because Mommy Lodi will get stressed and doesn't want any other smell on her pups. If she gets stressed, she can eat her pups.

     After two weeks, when pups got their hair already, it is now safe to touch them and clean their cage. As of now, the boys are separated from the boys to prevent Lodi and the other girls to get pregnant again. But just after a month, February 3rd, Mommy Lodi gave birth again to six pups! :D

Now here they are! 

I hope I've inspired you and gave you ideas on how to take care of hamsters.

STAR CRUISES - Cruising the high seas in effortless indulgence!

STAR CRUISES 

Cruising the high seas in effortless indulgence!

     With the gentle swaying of the sea that seems to lullaby its passengers, a timely cruise can bring a much-needed calmness, even to the weariest of travelers. Just imagine, spending days at sea in complete solitude, staring at the vastness of the open ocean with nary a thought of one’s daily troubles. Days full of exciting possibilities with nowhere to be, no one to see, and best of all, no distractions - a complete cruise-cation to celebrate life. 

The majestic SuperStar Virgo will make Manila its homeport from March to May. The cruise ship offers travelers a visa-free way to visit cities in Taiwan and southern Japan.

In the past decade, cruises have become one of the most popular ways to relax and see the beauty this world has to offer. With its unique destinations, cost-efficient rates, and state-of-the-art ships, it comes as no surprise that cruising continues to gain popularity, especially among Filipinos.

This year, Star Cruises announced that its 269-meter cruise ship, SuperStar Virgo, will homeport again in Manila for the summer months from March to May. With absolutely no visa requirements, the 6-night SuperStar Virgo cruise offers two travel destination packages. The first package will start at the Manila port then a day will be spent on the high seas. The next two days will be dedicated to seeing Naha in Japan, and Keelung in Taiwan. The fifth day will be on the high seas again, and then the cruise will head back to Manila on the sixth day.

The second destination package starts at the Manila port followed by a day cruising the high seas on the way to Ishigaki, Japan, on the third day. The fourth day will be spent seeing the beauty of Keelung, Taiwan, then to the high seas on the fifth day, and then back to Manila on the sixth day.

Besides the great destinations and interesting land tours, a lot of people miss out on the fact that the SuperStar Virgo is itself, a giant floating destination. Packed with entertainment facilities, exquisite dining outlets, and duty-free shopping, the cruise ship has just about anything one could ever need or want.

The nightly live performances on the SuperStar Virgo showcases some of the world’s best singers, acrobats, and magicians, set to tickle one's imagination. What’s more, the cruise offers various options and thematic activities fit for the whole family, not to mention, the wide range of dining outlets, retail shops, relaxation, and entertainment facilities.

The huge pool and giant slide continue to be a top favorite of passengers. Imagine sliding and splashing in the pool on top of a cruise ship, right in the middle of the ocean. And what better way to enjoy an unobstructed view of the perfect sunset gracefully going down the horizon, then to see it on the viewing deck.

Cruising offers the perfect vantage points to take photos of the endless sea complimented by the clear blue sky. It features an unspoiled canvass showcasing the breath-taking magnificence of nature’s beauty. Savor the various sights, sounds, and even the smell of crisp clean air over a cup of freshly brewed tea or coffee, while basking in sweet retreat, solitude, and surrender.

Catch exclusive offers for the 3rd and 4th passenger for free, if booking is for the Inside State Room, Ocean View State Room, or the Balcony State Room on March 30, April 14, 19, and 24, and on May 4, 14, and 29, 2018. There is also a free balcony upgrade during the mid-season sailing.

A 20% additional Senior Citizen discount will likewise be offered on April 14, 19, 24 and on May 4, 14, and 29, 2018. Avail of other special promos including the “Cruise One, Take One” two-for-one summer promo, a 2-night Manila high seas cruise, from February 14 to 18, 2018 at the 2018 Star Cruises Cruise Fair at the Greenbelt 5 Gallery, Ayala Center, Makati City. For inquiries, call (02) 8366080 or visit www.starcruises.com. 

SM Seaside City Cebu to take mallgoers to experience Asia

SM Seaside City Cebu to take mallgoers to experience Asia
with
SM Supermalls Mobile App

Exciting offers are up for grabs!

Hey, Cebuanos! You can now have a chance turn their travel plans into a reality when you join SM’s latest promo in Cebu – SM Seaside City Cebu DOWNLOAD, SHOP & FLY – as SM continues to offer new and exciting ways to make shopping more fun and rewarding!

How?

From February 1 to March 31, mallgoers can avail an instant P100 discount from participating brands and a chance to win a trip for 2 to one of five Asian destinations, like Japan, South Korea, Singapore, Taiwan, or China.

Follow these easy steps:

Step 1: Download the SM Supermalls Mobile App and register.

Step 2: Click on the Coupons Tab to see the list of participating brands.

Step 3: With a minimum single receipt purchase of P1,000, get a P100 discount instantly!

Step 4: Redeemed e-coupon becomes the e-raffle entry for the Asian country trip for two.


In partnership with Philippine Airlines and PAL Mabuhay Miles, winners will also be getting additional mileage points when they fly via this promo.

Over 250,000 Filipinos have subscribed to the SM Supermalls Mobile App because of chances like this. Download it now to get yours!

iTunes: http://bit.ly/SMMobileApp-iTunesGoogle Play: http://bit.ly/SMMobileApp-GooglePlay

Visit www.smsupermalls.com for more details.

FAQ's

1. What is DOWNLOAD, SHOP & FLY?
Download, Shop & Fly is an in-app digital couponing campaign that rewards SM Supermalls mobile app users instant P100 discount from participating brands and a chance to win a trip for 2 to one of five Asian destinations: JAPAN, SOUTH KOREA, SINGAPORE, TAIWAN, or CHINA, starting February 1-March 31, 2018.

2. How do I download the SM Supermalls mobile app?
User has to go either On the App Store or Google Play Store and search for “SM Supermalls” and install.
The SM Supermalls mobile app is compatible with at least Jellybean and iOS 7 devices only.

3. How do I participate in DOWNLOAD, SHOP & FLY promo?
The user needs a strong and stable internet connection when using the mobile app.

Digital coupons will automatically be available every time the user logs on to the SM Supermalls app.

Simply tap the digital coupon in the Coupons Tab to see the list of SM Seaside City Cebu’s participating brands. Each coupon offers P100 discount instantly with a minimum single receipt purchase of P1,000. Every redeemed coupon becomes an e-raffle entry for the Asian country trip for two.

4. How many times can I claim the coupons?
Each coupon can only be claimed once during the whole promo duration.

5. Who are qualified to join this promo?
All registrants of the SM Supermalls mobile app.

6. Can I avail the Download, Shop & Fly coupons in other SM malls?
Promo is valid for SM SEASIDE CITY CEBU mall only.

7. How will I know if the promo is still ongoing and valid?
The coupons will be labeled as promo ended and will not be redeemable anymore.

8. Until when may I join and claim my prize?
The Download, Shop & Fly promo runs from February 1 until March 31, 2018, only.

9. How will I know if I win the e-raffle for a trip for two to the following Asian destinations: Japan, South Korea, Singapore, Taiwan, and China?
Winners will be notified via registered email and mobile phone. The list of winners will also be posted on SM Seaside City Cebu’s official social media accounts and mall posters.

10. When is the raffle draw

11. If I didn’t win the raffle in the first draw, can I still win in the succeeding draws?
Customers’ e-raffle entries not drawn will still be valid across all draws.

12. Is the prize convertible to cash?
No.

13. Who do I contact for more information and other concerns?
Call at (02) 876-1111 or email us at customercare@smsupermalls.com.